Good to know.
Answers to the most frequently asked questions about ordering, delivery, returns, warranty and products. Cannot find what you are looking for? Contact us.
Who we are
Who is behind KRONHERR Gastro?
KRONHERR Gastro is a brand of MobiHero GmbH, based in Munich. We develop and source professional equipment directly from our partner factories and deliver it from our warehouse in Bremen to businesses and private customers throughout the EU, without the traditional retail markup.
How can you offer professional quality at these prices?
Our advantage lies in the supply chain. We regularly visit our partner factories, monitor production and inspect the goods before dispatch. This gives you the same build quality as brands that charge two to three times as much.
Is KRONHERR Gastro a reputable company?
Yes. We are part of MobiHero GmbH (Munich Local Court, HRB 290544). You receive full EU consumer protection, 30 days for returns and up to 24 months' warranty.
Do you also deliver to private customers?
Yes, absolutely. All prices include VAT, and you receive your full statutory right of withdrawal.
Where are the products made?
We work with partner factories in Europe and Asia and maintain direct relationships with manufacturers to ensure quality and fair prices.
Ordering and delivery
How much does delivery cost?
Nothing within the EU. We deliver parcels and freight items free of charge, with freight items delivered kerbside. We do not currently ship outside the EU.
How quickly will my order be delivered?
In stock items are usually dispatched within 1 to 2 working days, and orders placed by 1 pm are usually dispatched the same working day. Parcels take 1 to 3 working days in Germany and 2 to 10 working days in the rest of the EU. Freight items usually take 3 to 7 working days in Germany.
How does freight delivery work?
Large appliances are delivered on a pallet by freight carrier, kerbside delivery. The freight carrier will arrange the delivery date with you in advance. Please inspect the goods on delivery and note any visible damage on the delivery note.
Can I track my order?
Yes. As soon as your order has been dispatched, you will receive a tracking number by email.
Do you offer payment by invoice or instalments?
Business customers can order by invoice with 14 days to pay, subject to approval. Private customers can pay by card, PayPal, Apple Pay, Google Pay or Klarna; instalment payments are available through Klarna or PayPal, depending on the provider.
If something goes wrong
How do I return a product?
You have 30 days. Contact us via the contact form with your order number. For parcel items, you will receive a prepaid returns label; we collect freight items from you. Once the goods have arrived with us, we will issue your refund within 5 working days.
Is the return free of charge?
For parcel items, yes, within the EU. For freight items, we arrange collection; the collection costs are deducted from the refund amount, except in the case of a defect or transport damage.
How long is the warranty valid for?
24 months on all products from our own brands KRONHERR, LastWerk, Freeze., AirReactor, Portal. and Roastly. For B grade items and used equipment, the information on the product page applies.
What is KRONHERR Care+?
Care+ is an optional protection plan for 30 months from delivery. It covers accidental damage, drop damage and liquid damage, as well as manufacturing defects, including express replacement and free collection within the EU. All terms and conditions.
How do I report a warranty claim?
Send us your order number, a description of the fault and preferably photos or a short video. We will arrange a repair, spare part or replacement, including collection within the EU.
Technical information and questions
What voltage do the devices use?
All devices operate at 230 V, the EU standard, unless stated otherwise on the product page. Battery powered devices such as electric pallet trucks, scrubber dryers and strapping tools come with a suitable charger.
Do I need a water connection for the scrubber dryers?
No. HydroMax models have separate clean water and waste water tanks, which you fill from the tap and empty into the drain.
How loud are the drinks fridges?
The compressor models operate at around 43 dB, comparable to a standard household fridge. Before first use, a fridge should stand upright for at least one day.
Does the portable air conditioner need a window connection?
Yes. Freeze. air conditioners are monobloc units and vent the exhaust air outside through the supplied hose. A window kit is included.
Which strapping fits the strapping tools?
The K1, V2 and V3 battery powered strapping tools process PP and PET strapping from 13 to 16 mm wide. You can find suitable strapping and sets under Strapping & Sets.
Are spare parts available?
Yes, for all ranges from our Bremen warehouse, for example brush plates, squeegee blades and pads for HydroMax, or remote controls and replacement doors for Freeze. Just contact us with the model and the part you need.
How can I contact you?
The easiest way is via the contact form. We usually reply within one working day, Monday to Friday until 5 pm.