24 month warranty on own brands.

Manufacturer's warranty within the meaning of section 443 BGB, warranty statement pursuant to section 479 BGB

1. Warrantor

MobiHero GmbH
Braunstr. 7
81545 München, Germany
Email: support@mobihero.de

2. Your statutory rights

This warranty is a voluntary additional benefit provided by MobiHero GmbH.

Your statutory rights in the event of defects, in particular your rights against your seller under sections 434 et seq. BGB (repair or replacement, withdrawal, price reduction and damages), exist independently of this warranty, are free of charge, and are neither restricted nor replaced by it. For consumers, the statutory limitation period for claims relating to defects is generally two years from delivery of the goods. You may also exercise these rights when a case is not covered by the warranty or a warranty claim is rejected.

Making a claim under this warranty is free of charge.

3. Covered goods and warranty period

• All products from our own brands KRONHERR, LastWerk, Freeze., AirReactor, Portal. and Roastly: 24 months
• B-stock and used equipment: the warranty period stated on the product page

The warranty period begins on the date of delivery to the original purchaser (the purchase date on the invoice or receipt is decisive). Repair or replacement does not extend the warranty period or start a new one; replacement parts are covered for the remainder of the original warranty period.

The warranty applies worldwide, with the differences in coverage described in section 5.

4. Warranty coverage

MobiHero GmbH warrants that the product will be free from defects in materials and workmanship and retain its normal functionality during the warranty period.

If such a defect occurs during the warranty period, we will provide one of the following remedies at our discretion:

• free repair of the product,
• free supply of spare parts together with repair instructions, provided the defect can be properly and reasonably remedied in this way,
• free replacement with an equivalent product, or
• reimbursement of the purchase price if repair and replacement are impossible or disproportionate.

We bear the costs of materials, labour and, within the scope of section 5.1, shipping.

5. Geographical scope of warranty services

5.1 Within the EU, EEA, Switzerland and the United Kingdom

Full warranty coverage: free repair or replacement including free shipping in both directions. We provide a shipping label and arrange collection of freight items.

5.2 Outside the territories listed in section 5.1

For defects that can be remedied by replacing a component, we provide spare parts and repair instructions free of charge and cover shipping costs for the spare parts. You carry out the installation yourself; the instructions are designed for this purpose.

If the defect cannot be remedied in this way, please contact our support team. In such cases, we will offer, at our discretion, to cover the cost of repair by a local service partner appointed by us or agreed with us, replace the product, or refund the purchase price. We cover international shipping costs to our premises in such cases only with our prior written agreement; please always arrange any return shipment with us in advance.

6. Exclusions

The warranty does not cover damage or impaired functionality caused by:

• normal wear and tear arising from intended use (for example, pads, brushes, squeegee blades, filters and batteries);
• improper use, operation contrary to the instructions, overloading or use outside the intended purpose (for example, continuous commercial operation of household appliances);
• neglected or incorrect care, cleaning and maintenance;
• external influences (drops, impacts, moisture, power surges, transport damage after the transfer of risk) or force majeure;
• interventions, repairs or modifications by persons who are neither authorised by us nor acting in accordance with instructions we have provided;
• use of unsuitable accessories or spare parts.

Individual components are not excluded from the warranty as a blanket rule: parts that wear during use are also covered where there is a defect in materials or workmanship.

The warranty does not cover consequential damage. Statutory claims, in particular those relating to defects, product liability and damages, remain unaffected. Accidental damage and damage caused by user error are covered by the optional KRONHERR Care+ plan.

7. Making a warranty claim

1. Report the defect within the warranty period to support@mobihero.de.
2. Provide the product name, serial number (if available), order or invoice number, purchase date and a brief description of the defect; include photos or a short video where possible.
3. Enclose proof of purchase (invoice or order confirmation). This establishes the purchase date and warranty period.
4. We will review your report and respond within 48 hours (on working days) with the next steps, including a shipping label, spare parts shipment or confirmation of replacement, depending on the case.
5. Please return a product only after we have requested it and using the shipping documents we provide. We cannot accept shipments sent with postage payable on arrival or without prior notice.

The warranty is transferable: if the product is passed on, the warranty transfers to its new owner for the remaining period.

8. Applicable law

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which the consumer habitually resides remain unaffected.

Last updated: 09.09.2026 · Version 1.0