30 days to decide. No questions asked.
You have 30 days to return an item without giving a reason. You can return parcel items free of charge, and we collect freight items from you.
Four steps. Done.
Contact form
Write to us with your order number, selecting “Returns & withdrawal”.
Parcel items: label by email
Within 1 to 2 working days, you will receive a prepaid returns label.
Freight items: collection
We will arrange collection from your premises and agree a date with you.
Refund within 5 working days
As soon as the item has reached us, we will issue a refund to the original payment method.
What returns cost.
Parcel items
Free returns within the EU.
Freight items
We will arrange collection. Collection costs of up to €149 will be deducted from the refund amount. Naturally, we will cover these costs in the event of transport damage or a defect.
Defect or transport damage?
Contact us straight away, ideally with photos. We will arrange repair, replacement or collection, at our expense within the EU.
About the warrantyGood to know
When does the period begin?
The 30 day period begins on the day you receive the goods.
How do I need to return the goods?
Please return the goods complete, with all accessories and, where possible, in the original packaging.
Can I try out the appliance?
Yes, as you would in a shop. For signs of use beyond this, we may charge compensation for any loss in value.
Does this also apply to business customers?
The statutory right of withdrawal does not apply to business customers; we arrange returns individually.
Where can I find the withdrawal policy?
All legal details can be found in the withdrawal policy.